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Empowering Workforce Efficiency: AI-Driven Digital Workplace for the Largest and Leading Manufacturing Company

DGTL developed a robust Digital Workplace for the leading manufacturing company 

AI-Driven Digital Workplace for the Largest Specialty Fluorochemicals Manufacturer .jpg

Overview

Our client, a global leader in the manufacturing industry, sought to enhance its internal communication, knowledge management, learning management, and HR support systems. With thousands of employees across multiple locations, finding the right information at the right time was a challenge. To address this, DGTL developed a robust, scalable, and user-friendly Digital Workplace with an integrated AI-powered Employee Bot to revolutionize HR support, knowledge sharing, and employee engagement. 

Business Challenge  

  • Lack of a centralized knowledge repository for employees 

  • Inefficient internal communication channels 

  • Limited self-service HR capabilities, leading to delays in resolving employee queries 

  • Inconsistent document access and resource sharing 

  • Absence of a structured learning management system for employee upskilling 

  • Inability to provide 24/7 HR and administrative support 

The Solution 

To tackle these challenges, DGTL designed and developed a Digital Workplace Implementation with key functionalities including: 

1. Knowledge Management System 

  • A centralized knowledge repository to store and manage company policies, guidelines, and best practices. 

  • AI-powered search capabilities for quick access to relevant information. 

  • Version control and document tracking to ensure information accuracy and compliance. 

2. Learning Management System (LMS) 

  • A structured platform for employee training and upskilling. 

  • Personalized learning paths based on employee roles and competencies. 

  • Automated tracking of course completion and certification management. 

  • Interactive modules, webinars, and knowledge-sharing forums. 

3. AI-Powered Employee Bot 

The DGTL AI Bot acts as a virtual HR assistant, streamlining employee interactions across multiple HR functions: 

  • Leave Management & Policies – Employees can check leave balances, apply for leave, and get approval status instantly. 

  • Payroll & Compensation – Real-time access to salary slips, tax information, and bonus structures. 

  • Attendance & Time Tracking – Instant attendance logs and working hour insights. 

  • Employee Benefits & Policies – Comprehensive details on insurance, retirement plans, and wellness benefits. 

  • Performance Management – Real-time access to appraisal processes and feedback mechanisms. 

  • Onboarding & HR Documentation – Seamless integration for new hires to access HR guidelines and required documentation. 

4. Enhanced Collaboration & Communication 

  • Employee Directory & Knowledge Base – A searchable database for employees to connect and share expertise. 

  • Company News & Updates – Real-time newsfeeds and announcement boards. 

  • Event & Training Management – Interactive calendars for internal training sessions and company events. 

  • Discussion Forums – Dedicated spaces for interdepartmental collaboration and idea-sharing. 

Impact & Results

  • The implementation of DGTL’s Digital Workplace transformed the client’s internal communication and HR operations, yielding remarkable results: 

  • 2,500+ unique employees empowered with seamless information access. 

  • 10,000+ queries successfully resolved by the AI-powered Employee Bot. 

  • 24/7 instant support availability for HR and administrative queries. 

  • Streamlined training and upskilling through the Learning Management System. 

  • Cross-customer implementation success, making the solution adaptable for future enterprise use. 

Conclusion

By leveraging AI-driven automation, knowledge management, and learning management, we successfully built a cutting-edge Digital Workplace that optimized internal communication, enhanced collaboration, and redefined HR support for the world’s largest manufacturer. 

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